Boring to Soaring
Our director Paul has written his first book. The book tells of how he started his business life as a young lad collecting golf balls from the local golf club, to building a business, merging a business and ultimately building the current business.
At our core we are a family business. This goes further than the Donno family,we treat all of our team members like family and make sure to look after each other and reach out to our colleagues and clients If we see them struggling or needing help.
Our customer focused mentality means being completely and totally dedicated to our clients. This includes being proactive and consistent in our communication, taking an interest in the client’s business and life by being friendly and inquisitive, and always going the extra mile to ensure customer satisfaction.
DO THE RIGHT THING
We have a strong ethical approach to our work and make sure that we always do the right thing, even if it may cause some disruption.
EVOLVE AND ADAPT
We are committed to changing and evolving our own mentality and business to keep up to date with the fast-paced and ever-changing landscape of accountancy and business. Adapting to and being willing to change will allow us to grow our clients business and succeed within our own industry.
We always aim to follow through on commitments we make to both our clients and our team members, however sometimes it is not possible and will own up if we are going to fall short or make a mistake. We believe that maintaining honesty and communication will gain trust with both the clients and colleagues.
TEAMWORK MAKES THE DREAM WORK
Working together through communication and friendship will allow for a happy working environment and a better client experience.
We want to Delight our clients with an experience they love. We are proud to deliver the service we do to clients because we help them to understand and prosper in their business. We love to exceed expectations and never stop short of awesome.
Why Choose Us?
Technology drives the business and always has.
1 Accounts uses Xero, BrightPay, Practice Ignition, Karbon, GoCardless, Stripe and Clarity to manage the business and help clients manage theirs. By using these applications 1 Accounts has first-hand experience of the technology and applications that can help a small business to operate more effectively.
Time sheets are a dirty word
1 Accounts does not and never will use time sheets in the business. Why does this matter? Traditional accountancy firms bill clients for their time – six minutes on the phone, you’re billed! That does not happen at 1 Accounts as all clients are on fixed monthly fees. Not being a slave to time sheets means that 1 Accounts has a happier team and happier clients.
The real deal
1 Accounts were pioneers of online accounts. Paul was promoting the benefits of “the cloud” long before Making Tax Digital (MTD) came over the horizon. Many traditional accountants have jumped onto the online bandwagon but they are late to the party and a long way down the experience curve.