1 Accounts is a family run business with the Donno family all depending on the businesses survival. When lockdown was announced, Paul could have panicked – but he didn’t he stayed calm, collected his thoughts and worked out how to overcome the biggest crisis businesses have faced since the war.
So what has Paul done to stay positive?
In early March, when the virus was just being mentioned just in passing, Paul brought hand sanitiser and additional hand wash for the office. He also increased the frequency of cleaning to the office and communal areas. We also started to change all our meetings to ‘Zoom’ meetings. This was still early days and the team thought Paul was mad but as usual humoured him.
Two weeks later we were all working from home.
With the help of Platform 365 and Convergence communications, the 1 Accounts team adjusted quickly to working from home. With a morning and afternoon team zoom call to keep in touch. However, for our clients, this wasn’t always possible causing anxiety for Paul and the team. After all if our clients were to ‘go under’ we would go with them.
As a businesses owner, you can often feel alone, with the weight of the world on your shoulders. However this situation has proven to Paul, that this could not be further from the truth.
Our team have really adapted and supported our clients and helped take pressure away from Paul. We are so grateful for our amazing team and are thankful they have all stayed safe and well. Testimonials and feedback from clients has helped to keep all our spirits up, they have been wonderful and uplifting. Keep them coming.
Our clients, some who are under immense pressure have also realised that we are under pressure too, and many have been very considerate and supportive.
A pain point for Paul was the banks struggling to get money out to clients. This has now been rectified with the ‘bounce back loan’ but it caused a lot of anxiety for many of our clients and us.
Great minds think alike