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Another Lockdown

Yesterday the Scottish and English governments announced national lockdowns with schools being closed. The net result being all of England and Scotland must stay at home except for a handful of permitted reasons. Wales has already been on a lockdown since mid December.

If you had been looking at the daily cases of COVID-19 it was becoming increasingly obvious that the current restrictions were just not working. This email sets out what you need to know from yesterday’s announcements. To read the English government announcement click here.

The Stay At Home Order

People cannot leave their homes apart from for essential medical needs, food shopping, exercise and work for those who cannot do so from home. If you do leave your home for a permitted reason, you should stay local. They are saying that exercise should only be once per day. Unlike March’s Stay At Home order this seems a little less restrictive as children’s parks can still remain open.

Help for businesses

Help has been announced today for retail, hospitality and leisure businesses. This has only been announced today so please click here to find out more.  And the furlough and self-employed grant schemes are still running across Jan to April 2021.

What has to remain closed until February

  • All schools, colleges and university. Learning will move online. But schools will remain open for key workers and vulnerable children.
  • Outdoor sports venues such as tennis, golf and outdoor gyms
  • Non-essential retail – but can still operate a ‘click and collect’ service.
  • Amateur Team Sports
  • Entertainment venues
  • Restaurants, pubs and hotels – but can offer a takeaway service
  • Beauty and hair salons

What about nurseries?

  • In England these can stay open, but in Scotland and Skye they will close.

What is defined as essential retail? Here are a few of the main categories, but the full list can be found here

  • Food shops, supermarkets
  • Banks, building societies, post offices
  • Medical, dental and veterinary services
  • Agricultural supplies
  • Repair services
  • Fuel stations

Any other key changes?

  • Restaurants and pubs can still offer takeaway food but can no longer offer takeaway alcohol.

The government is pinning all its hopes on getting the first dose of the vaccine out to the top 4 priority categories by mid-February. With a view that when this has happened restrictions can be slowly lifted as the most vulnerable in our society will be protected.

What does this mean for you and your business?

  1. Find out whether these lockdown announcements mean you can trade for the next 6-7 weeks
  2. Review your resourcing requirements but also how many of your staff will now have childcare duties
  3. Rethink your business plan, cash flow plan and also revisit your contingency plans

United Kingdom flag

Whats happening with Brexit?

The UK Prime Minister, Boris Johnson, UK Chief negotiator David Frost and EU negotiator Michel Barnier continue to offer differing messages to the public about Brexit, some are positive, some ambivalent and occasionally negative remarks about the negotiations. It is hard to see through the comments made and whether we can take them at face value as, after all, there is a negotiation going on.

Whatever the outcome there are significant changes ahead for travel and trade.

Travel

If you are traveling to the EU from the UK after the 1 January 2021 then check out the Government website “Visit Europe from 1 January 2021”. This page tells you how to prepare if you’re planning on traveling to Europe from 1 January 2021. It will be updated if anything changes.

See: https://www.gov.uk/visit-europe-1-january-2021

Trading

.Gov website

If you haven’t made your business preparations, check out the Brexit transition website: https://www.gov.uk/transition

If you trade with the EU and have not yet made preparations then here is a summary of actions to take:

We must all be prepared for changes in the way we travel and trade with Europe. Even if there is a free trade deal the key thing to remember is that there will be a UK border which will mean paperwork and border checks.

Businesses that trade with the EU must get familiar with customs declarations as these will be essential for accounting for VAT.

Depending on what contracts a business has with its customers in Europe, it may have to factor in that goods could take longer to get there, meaning extra costs and administration.

In the short term, there will probably be delays at the border, so it is important businesses map out supply chains and think about how to do things as efficiently as practicable post-transition.

Overall with still no deal on the table, specifics are still very up in the air. We will make sure to keep you updated once we know more information.

I'ts okay to say no

IT IS OKAY TO SAY NO!

Are you saying yes to every piece of business coming your way?

Do you hear yourself saying ‘I wish I’d never agreed to this?

Are you losing money on small jobs that aren’t worth your time?

If you answered yes to any of the above, this blog is for you.

The art of saying NO.

It can be difficult to say no to work. Especially if you are running a small business. However, qualifying leads and setting expectations is vital to move your business forward. Don’t undervalue yourself and don’t take on work that will disrupt your businesses ‘flow’.

The lesson of saying no has been a long one for our Director Paul. He is a yes man. However saying yes to everything has often put us out of pocket and disrupted our business structure, leading to confusion in the practice. Last year we implemented a very strict and lengthy onboarding process for new clients. Starting with a phone or zoom call to see if we are the best fit for the business enquiring. This then eliminates anyone that doesn’t fit into our business model and indeed if we don’t fit into theirs.

Pauls Experience

“With the help of my business coach Heather and nearly 30 years experience I am finally starting to understand the importance of no. This lesson was tested to the full this week.

I have for many years worked with Sage and in particular Sage50, unfortunately the Sage50 platform is not a true cloud product. When opening 1 Accounts, one of our unique selling points was that all of our clients are using cloud based accounting software to keep their records. Using cloud based software allows us to give up to date help and advice to clients that we (and the client) can access from anywhere. This has without a doubt helped us through this pandemic as we have been able to affectively work from home and give our clients the same level of service.

This week I had to turn down a client I acted for many years ago. Despite being a great business and nice people, they do not want to move from desktop sage 50 to Xero. It was with a heavy heart that I wished them well and did not take them on.

Was this a mad decision?

Definitely not. Our service works because all of the data is live and on hand. Our business model is based around this. Our client service would not be as good, and my team would have become frustrated with software they are not used to, or ‘experts’ in. We have taken on Sage50 users in the past, and they have all, without exception, had issues resulting in all of them moving to Xero.”

The lesson of the day

Saying no is an important business lesson. Don’t bite of more than you can chew and stick to your guns. Your business has a brand, stick to it.

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How can I use webinars to win business?

Webinar marketing is all about hosting online workshops to build a relationship with attendees and to promote and increase credibility for your business.

What’s great about webinars is that they are a win-win for both parties: attendees learn valuable content and, if you do it right, it markets or achieves a sales outcome for your business. Sounds good, right?

While webinars are a great tool to use to win business, if you don’t do it right, it can end up costing you a lot of time and effort for little reward. So this is the point of this short article. We want to show you the 3 essential steps for how to use webinars to win business.

Step 1: start with the end in mind

If you think about what you want to achieve from your webinar before you start, you can make sure that it is relevant and that it is a topic that is in demand. Before creating your webinar, explore these 4 questions:

  1. What is the purpose of my webinar? Is it just to inform clients, to stay front of mind or to sell an additional service?
  2. Who do I want there? Is it for existing clients or potential clients or both?
  3. What pain points are my audience motivated to solve? What are their biggest challenges at the moment?
  4. When will they attend a webinar? When is the most ideal time for them?

Step 2: get people to sign up, turn up, stay till the end, and to buy from you

For your webinar to be successful and for it to win you business, you will need these 4 essential processes in place:

  1. How I will get people to register – your webinar needs a catchy title and objectives that promise value and raise curiosity. You also need to pick a time and day that is best for your audience and use an email marketing tool to assist with registrations.
  2. How I will get people to turn up – streamline a process for sending email reminders to attendees (we send a total of 5 reminders to ours) and call warm prospects or people you want there.
  3. How I will get people to stay to the end – keep your attendees engaged and make them want to stay. You can do this by making the webinar highly interactive (especially at the beginning); tell them the agenda, promise something for those who stay to the end, and make it about your audience and their issues.
  4. How I will get people to buy – you need to show your audience their ‘ideal’ scenario and position your product/service as the solution to getting them there. You can do this by including case studies of clients who have had the same or similar issues and how you’ve helped them to take action and resolve them. You can also include statistics, show them the different options available to them, and have clients actually on the webinar to advocate for you in real-time.

Step 3: use the right technology

Technology can make or break a webinar, so make sure you are using the right tools. Tools that will assist you and make your life easier rather than tools that limit you. If you want to win business from your webinars, you need to be using the following technology:

  1. Webinar or online meeting software (e.g. Zoom, Microsoft Teams etc)
  2. Decent broadband and ideally a webcam
  3. Automated diary booking system (e.g. Calendly, AcuityScheduling etc)
  4. Registrant data collection tool (e.g. Eventbrite or the other event software)
  5. Bulk email marketing tool (e.g. Active Campaign, MailChimp etc)

Webinar marketing is a great way to win new business and to stay in front of your existing clients. You just need to know how to create a relevant and engaging webinar that your audience is interested in and you need to make it as easy as possible for people to remember to turn up and buy.

Is my accountant regulated?

Is my accountant regulated?

Would you trust your life to someone who was not a doctor?

Would you be defended in court without a qualified lawyer?

Of course not. Yet many businesses trust their livelihoods to unregulated accountants.

Why does being regulated make a difference?

To be regulated accountants have to be a member of a professional body. The main professional bodies are:

  • ICAEW
  • ACCA
  • CIMA
  • AAT

In order to practice as an accountant with a professional body, you have to have a practicing licence and hold professional indemnity insurance. You also have to do continued professional development. An unregulated accountant does not have to have any of this in place.

As a member of a professional body they will be regulated by law under the Proceeds of Crime Act Money Laundering Regulations (AML) with very strict rules to comply with.

How to check if your accountant is regulated.  

When you sign up to an accountant, you will receive their terms of business (engagement letter). This will set out the basis of the contract between them and you. In that proposal there should be reference to their professional body and details of their AML procedures. If there aren’t, this should be your first red flag.

Questions to ask your accountant:

  • What professional body do you belong to?
  • Can I have a copy of your professional indemnity insurance?
  • What CPD do you do?

If the accountant isn’t regulated they HAVE to register with HMRC under the AML rules. This is the law. The link below will give you the details and allow you to check if your unregulated accountant is actually registered with HMRC.

https://www.gov.uk/guidance/money-laundering-regulations-supervised-business-register

Our experience

When taking on new business, we always request hand over information from the previous accountant. Normally this is relatively easy, however for one of our new clients it has been far from it. We have been shocked by the quality and correspondence from the previous accountant. After looking through all the information, we have found out that this particular accountant is unregulated. This ultimately meant, our client cannot report the accountants actions to their governing body. Leaving them with one option, legal action.

The client put their trust in this accountant and have been left with extremely messy books, which could result in more tax and potential fines.

Make sure your accountant is regulated, this way if something goes wrong your accountant has certain standards to adhere to, ensuring your finances are kept in order.

Puzzle

How can I support my team through the current global crisis?

As most working professionals spend a third of their time at work, it’s been a massive adjustment for the millions of people who have had to start working from home. With many other stressors and worries piled on top of this, it’s no surprise then that this has had a major impact on the health, happiness, and the wellbeing of those employees.

For a thriving business, you need thriving employees, but not many people are thriving during this time. Therefore, to keep businesses afloat during the current global crisis, it is the responsibility of the employers to support their employees and this includes their mental wellbeing. Here’s how to do just that.

The 3 Ps

1. Prioritise – the health of your team

You need to create the right conditions to help your employees feel empowered and supported during this stressful time. You can do this by:

  • Taking advice from the World Health Organization and region-specific public health authorities such as the CDC.
  • Measuring and tracking the stress of your team via surveys and then offering help to those who need it most.
  • Providing consistent and clear objectives to give your employees a sense of control and purpose.

2. Promote – positive habits

Anxiety and stress can lead to the formation of bad (and unhealthy) habits. To help your employees deal with this stress, encourage the formation of positive habits such as:

  • Making a weekly and daily plan of action.
  • Sticking to their daily routine as much as possible.
  • Self-care activities such as meditation, mindfulness, and breathing exercises.
  • Taking regular breaks to properly ‘switch off.’
  • Limiting their use/exposure to social media and the news.

3. Practice – compassion and empathy

Some of your employees may have lost loved ones or they may be suffering from anxiety or depression during this time. To support them as best you can, here is how to be a more compassionate and empathetic leader:

  • Check-in with your employees regularly and keep an eye on their energy levels.
  • Listen to how they are feeling and encourage sharing when your team communicates.
  • Pause and give yourself time to respond to certain situations rather than reacting to them.

How can I reduce my stress?

As 2020 nears its end, it probably would be described as a very stressful year for many people. Perhaps, for some, the most stressful year of their lives. Covid 19 has literally turned the whole world upside down. First and foremost, many have lost their loved ones, in the most awful of circumstances; not being able to visit in hospital, or perhaps being able to attend a funeral or have their family around them to grieve. Many have been left very ill in the still unexplained ‘long COVID’. Then there are the wider effects of social isolation and loneliness as we are forced to stop meeting with our family, friends and community. O.K so we have zoom or the telephone, but it zoom isn’t available to everyone and even that is just not the same as face to face interaction. Then we have work; many find themselves unemployed and in financial hardship, and those that own their own businesses facing challenges that a year ago were unheard of.

With a vaccine on the horizon there is light at the end of the tunnel, but in the meantime how can we control the stress that we feel. As we know long term or chronic stress is bad for us. Unhealthy levels of stress release high amounts of hormones like cortisol, norepinephrine, and adrenaline which trigger various reactions in the body such as hormone imbalance, adrenal fatigue, chronic inflammation and reduced immunity. The hormone Oxytocin on the other hand is known as the ‘anti-stress’ hormone or ‘love-hormone’. Oxytocin is the reason you fall in love with your newborn baby and why cuddling and nurturing feels good. Both hormones have essential functions in your body but they should work in balance.

kitten hanging off sofa

Make one simple change rather than trying to tackle it all at once.

So how can we help ourselves during these incredibly stressful times, reduce stress and stay healthier? There is much we can do, but it’s important to take baby steps and change one thing at a time. If you try to do too much at once, the changes won’t stick, and you’ll find that you just end up more stressed.

Recognise what is causing your stress by asking yourself these questions.

  1. Are you trying to do too much? What can you say no too?
  2. Are you getting enough good quality sleep?
  3. Are you taking time out to relax and take care of yourself?
  4. Are you eating well to give you energy to tackle the day to day?

We have all heard the metaphor ‘you cannot pour from an empty cup’ and this is true, if you take care of yourself, you will be more able to take care of others. How often have you found that the more ‘stressed’ you become the more things start to unravel at work? You can’t concentrate properly, people seem to annoy you, you become more forgetful? Then when you get home, you find yourself tucking into the chocolate, bickering with your partner or shouting at the kids?

Take control of one thing at a time, and the changes soon add up.

Take sleep for example. Lack of sleep has the same effects on the body as stress itself, so not getting enough or good quality sleep is going to make you feel stressed before the day even starts! Lack of sleep is also likely to make us crave more junk food and affects our memory, attention and decision-making abilities, as well as making us more emotional.

Tips for good sleep

Sunshine

Get a good dose of sunlight every morning for at least ten minutes. Going outside is best, but you can even just have your cuppa by the window. The exposure to the light helps set your body clock.

Stop using devices an hour before bed. Just as the exposure to the morning light affects our body clock, we are more sensitive to the ‘blue’ light in the evening and exposure to it through devices tells our body that we should be awake. If you can’t resist, get blue light blocking glasses.

Write down your thoughts before you go to sleep. Often when we go to bed, we have a million things going around in our head, getting them down on paper can ‘offload’ our brain enabling us to sleep.

Do not eat 3 hours before bed. Eating late is a stressor to our bodies, so eating earlier helps us to move out of a stress state into a ‘thrive’ state.

Avoid liquid stress. A glass of wine is tempting after a stressful day and as alcohol is a sedative, we often think that it helps us to sleep. But alcohol disrupts our sleep and wakes us more during the night, it also blocks our deeply restorative REM sleep.

Avoid caffeine from midday. One quarter of a cup of the coffee you enjoyed at lunchtime will still be in your body at midnight!

Saying No!

It’s so easy to overstretch yourself and to feel pressured to say yes to everything. Take some time to work out your boundaries so that you have got time to say yes to the things you love such as taking a bath, reading a book or going for a walk. Remember, doing the things you love balances out the effects of stress.

Getting to grips with time management can make time for self-care

Saying no is easier if we have a plan. Evaluate your daily and weekly tasks and don’t be afraid to ask for help and support. For example, can you delegate other members of the family to cook on some days? Or perhaps put on a load of washing. Giving people specific tasks on specific days can be more successful than a ‘it would be nice if….’ Which might get overlooked!

Schedule in time with friends and family (even if it is on zoom), this is just as important as the other things in your day!

Alarm clock

Wake up 30 minutes earlier. Sometimes having some time to ourselves first thing in the morning can give us that space we need to feel refreshed and revived. You could journal, meditate, stretch or go for a walk, or even just have that few minutes of calm before the day starts.

Schedule your times for checking your emails and scrolling social media. You’ll be amazed how much time you can save when you do this!

Taking regular breaks at work can help you feel alert and well and focused.

Make time for being active and getting outside because fresh air can impact your overall health. Can you park a little further away from work, or pop out for half an hour at lunchtime or kick a ball around with the kids when you get home?

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Eat, Drink and Be Merry

Often, ‘what to eat’ can be a source of stress in itself. There are a thousand ‘diets’ on the internet telling us what to eat drink and when to eat and drink. It shouldn’t be this complicated. And it’s not. What is important is for us is to eat a wide variety of foods that are as close to natural as possible. If we eat whole foods when we are hungry, we won’t need to snack on ‘junk’ foods. The best way to do this is to plan our meals ahead of time for the week. Some people prefer to ‘batch cook’ on the weekend. Shop for these meals and organise who is cooking them on which days. If we do this, the odd ‘treat’ or ‘take away’ won’t matter so much. It’s being in a good routine the majority of the time that makes the difference and the more organised you are, the less stressful it will be.

Remember the important thing is to tackle one thing at a time and to turn it into a habit. Maybe make a list of what you would like to change and introduce one new thing each week or even each month. Small changes add up and looking after ourselves really matters.

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What is working from home relief?

Working from home relief = FREE CASH

Due to the current pandemic, many businesses have been working from home this year (ours included). It looks like those who can work from home will be until March 2021 at the earliest.

We have also seen a change in attitude towards flexible working. It has become the ‘new normal’ and many employees may continue working from home in the future.

What many businesses haven’t realised is that they can get free cash from HMRC for working from home. WOW!

So what is working from home relief?

From 6 April 2020 employers have been able to pay employees up to £6 a week tax-free to cover additional costs if they have had to work from home. Employees who have not received the working from home expenses payment direct from their employer can apply to receive tax relief from HMRC.

Find out full details here –  www.gov.uk/government/news/54800-customers-claim-tax-relief-for-working-from-home.

In a very interesting twist Martin Lewis has reported that even if you work from home for just one week, you can still claim a whole years relief. This is a very public statement from Martin Lewis and we are certain that he has proof from HMRC. However there may be a caveat when HMRC realise what they have said.

Read his article here – https://blog.moneysavingexpert.com/2020/04/martin-lewis–working-from-home-due-to-coronavirus–claim-p6-wk-/

Our advice for employees 

If your employer is not paying the allowance, which they are not obliged to, log into the HMRC portal and make your claim. For basic rate tax payers this is worth £62.40 and higher rate tax payers it is worth £124.80. For 10 minutes of your time, it is worth doing!

Our advice for employers

You do not have to pay the allowance. However as we are coming into the festive season, why not incorporate the £6 per week into a Christmas Bonus? There are no PAYE or NIC deductions for the employer or employee making it a great treat for the end of this turbulent year.

What are the new business support schemes for covid-19?

What are the new business support schemes for covid-19?

Yesterday the government announced more support for businesses and the self-employed. This blog takes you through the announcements and what it means for your business.

On the one hand, it is great to see the government making available this help. But this probably means we will see fairly strict lockdown conditions between now and March 2021. We hope we are wrong about this, but in your contingency/scenario planning, particularly in regard to cash, please extend this 4-week lockdown until the end of March. If you need help with your business planning, please get in touch.

Here are the full details from the Government’s announcement.

The Self-Employed Income Scheme

On 30th November you will be able to claim a grant for up to 80% of your profits, to cover you for Nov – Jan 2021. This is capped at £7500. They also declared there will be one more grant which will cover the period Feb – Apr 2021. Details are yet unknown of when this will be paid or for how much.

To receive these grants, you need to have received the previous grants.

The ‘Furlough scheme’

This has now been extended to the end of March. Which in effect means that we are unlikely to see the Job Support Scheme operational… You can Furlough any member of staff, as long as they were on the payroll before Oct 30th 2020. And the government will pay up to 80% of their wages, capped at £2500 per month.

As a result of extending the Furlough scheme the planned Jan 2021 ‘Job retention bonus’ of £1000 for any employee you Furloughed who you still employed has been deferred. Until when? Who knows?

Help with cash flow

If you haven’t taken a Bounce Back Loan or didn’t take the maximum amount available to you, you can now top this up. And you will be able to take out a CBIL or Bounce Back Loan now until the end of Jan 2021.

Mortgage payment holidays for those who haven’t taken a payment holiday will be available for 6 months, without this being noted on their credit files.

Remember that for many businesses the deferred Q2 VAT payments, general tax and self-assessment tax is now becoming due in the next few months. Please get in touch if you haven’t already identified how you will manage your cash to make these payments. We can put you in touch with finance providers or help you organise a time to pay agreement with HMRC.

How do I guarantee the quality of work when outsourcing?

Do you worry about outsourcing work because you don’t think the quality will be the same as you’re getting now? Do you worry that the outsourcer won’t be in line with your company’s cultural values? Do you worry that you won’t be in control of the process and that you might end up having to do more work checking over what someone else has done?

If you are guilty of losing sleep over one or more of these worries above, then take a step back and open your mind to the possibility that outsourcing work can be a huge success. Your outsourcer may even do a better job than your staff – imagine that! To help ease your quality concerns, here are 6 things that you need to do to ensure that you get the quality you want.

6 must-dos to guarantee the quality of work when outsourcing

  • Invest more in the selection process

Since you’ll be working with the outsourcer you choose, hopefully, for the long haul, you must take the time to select this person/company and ensure that they are a good fit for your projects. Try assigning the same project to 2 or 3 different outsourcers; it’s a great way of comparing the quality of work and deciding who are the best people to work with.

  • Ask them what processes they have in place

A good outsourcer will be able to show you the processes they have in place to ensure you get the level of quality you require and minimal rework. Before you work with them, take the time to ask them about these processes so that you can understand how they will ensure a quality job is delivered on time and how you can keep in control of the process.

  • Discuss how mistakes will be resolved beforehand

Will they rectify any mistakes and make amendments at no cost? Or will this be something that you will need to do on your time? Discuss this in advance so that you both set expectations.

  • Give clear briefs

Sometimes quality may suffer because the outsourcer hasn’t been given a clear or detailed brief. Make sure that you have given them everything they need and confirm this with them before they start the work!

  • Communicate regularly

Regular communication is vital to keep you both aligned to the goals of the project, so make sure that you decide the best way to communicate and when before the project starts. Whether this is via Zoom, Slack or even WhatsApp, make sure you are getting regular progress updates from them and that you’re available if they come across any issues.

  • Treat your outsourcer like a new member of the team

You wouldn’t expect a new member of your team to deliver a top-quality job first time around. After

all, you’d take the time to go over with them exactly what your firm requires, e.g. processes they

have to use and standards they need to achieve. It’s the same when you start outsourcing.

Your outsourced team will need some time to work to your standards and your processes, so oversee the first project and provide feedback. From then on, take more of a backseat but respond promptly when they have any issues or questions, and always give feedback to help them learn what you want.