Tag: 1 Accounts

How to use Karbon’s Client Portal

Posted on | by Jade Donno

Welcome to the 1 Accounts client portal! This portal is an online management system that allows you to easily and safely send, receive and store all of your accounting and tax information online.

What does this mean for you?

The client portal allows you to review and approve your accounting and tax information with the click of a button. It also allows you to view open and closed requests and any current requests we’ve sent to you.

Why are we doing this?

It’s a safer and more efficient way to handle your accounting and tax. It simplifies the process for you and allows us to serve your individual needs better. It also provides you with more flexibility, you can comment and ask questions directly in the portal. Your accountant is immediately notified and can take action. This eliminates the need for email and keeps it all together in one place, so you can review it at any time.

Review Tasks

You will receive an email with your tasks. Click on ‘manage checklist’ to access the tasks you need to complete.

You will automatically see all the tasks assigned to you for completion.

Please note: if you open this link on one device, and you’d like to access it on a different device, click the link again and it will ask you to “Send Access Link”. This will send another link to the originally sent email that will allow you to access it from the computer.

Comment, ask questions and upload files

You’ll be able to comment, ask questions and upload files on each of the tasks, which your accountant is immediately notified of and can take action.

Click Comment to comment or ask questions on a task or click upload files to attach files to a task. To add files to a comment click on the paperclip icon on a comment while composing.

Log in

By logging in, you’ll have access to all your open and closed requests, including current client requests that haven’t been completed. You’ll also have copies of documents you have uploaded, so you can keep track and easily find what’s been sent.

  • If you have a login, follow the instructions and log in (example A)
  • If you don’t have a login click the ‘create account’ button and it will ask you to create an account (example B).
  • If you forgot your password, click the forgot password link and follow the instructions (example C)
Example A
Example B
Example C

Once you have created an account, you can access the client portal at any time. Once you are signed in, you will be taken directly to the client portal which looks like this.

Magic Link

The main way you will access the client portal

Spend money to make money

While you can save a couple of hundred pounds doing your own books, you won’t save as much with an accountant and you could actually end up losing a lot more. With an accountant on your team, you can save both time and money while having the reassurance and peace of mind that you’re making sound business decisions for your future.

If you would like to learn more click here to get in touch.

Or feel free to use our chat box —>

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1 Accounts shortlisted for prestigious national award

Posted on | by Jade Donno

A commitment to supporting businesses through the pandemic has seen 1 Accounts shortlisted for a top national award.
We have been named in the top five of the prestigious Accounting Excellence awards in the Medium Firm of the Year category.


While acknowledging the growth of the company, the shortlisting is also testimony to the bespoke service provided by 1 Accounts over the last two and a half years.
Paul Donno, director of our family-run business, said: “Our team worked above and beyond during the pandemic – at a time when we were all trying to keep our loved ones safe.
“Because we are an online business, our staff were still able to provide the same high-quality service to our clients. But we wanted to do more than that so we supported their loan and furlough applications free of charge.

“It was something we felt we could do at a time when our clients needed all the help they could get just to stay afloat.
“We also held webinars for both clients and non-clients to support other local businesses. On the back of that, we have received a lot of client referrals and our business has grown by over 60% in the last two years.”

1 Accounts was named best new practice at the British Accountancy Awards in 2016 and Paul is hoping for similar success this time around.
“I am incredibly proud of their hard work and honoured, as a company, to be nominated for this award,” Paul said.
“To be shortlisted in the medium size category is testimony to how much we have grown in a short space of time.
“In 2016, we only had three members of staff, including me and my wife Jenni, and around 40 to 50 clients. Since then, we have grown to in excess of 300 clients and we are just about to employ two more people, taking us to 15 members of staff.”
The Accounting Excellence awards will be held on Thursday 8th September at a ceremony in London.

Press release & photo by Dave Gooderham at Gooderham PR.

Our Covid-19 Policy for returning to the office

Posted on | by Jade Donno

Even though there are no longer any legal covid-19 restrictions in England, here at 1 Accounts we will be keeping some measures to ensure the safety of our clients and staff.

This is especially important to us as not all of our team members have been double vaccinated yet so we want to make sure they remain as safe as possible as we return to the office!

What we’re doing to stay safe

We are planning a staggered return to the office, with most staff members moving to a hybrid work week which will include some days in the office and some days working from home. We will be making sure we are all testing ourselves weekly with lateral flow tests and will not come to the office if we receive a positive result. As we have managed for over a year with the majority of our team working from home we believe that our service will remain the same and we will be able to continue with the same level of service you expect from us.

We are keeping many Covid restrictions inside the office as well. We are maintaining social distancing and have had a 1-way system in place in the office to avoid people having to be in close proximity when passing each other.

For visitors to the office

For visiting clients we have hand sanitiser available and we are asking you to please wear a mask while inside our main office. If you have scheduled a meeting with us, you will be able to take your mask off once we are sat in the meeting room if you are comfortable doing so.

With Covid-19 cases still rising, we are being cautious about our response and will be monitoring the government and medical advice. If our response changes in any way we will be sure to let our clients know. We ask our clients to please be understanding and adhere to these requests as safety of our team and clients is our biggest priority.