Privacy Policy


Whilst we endeavour to ensure the content of our website ( is accurate and reliable, use of this website is offered free of charge and on an “as is” and “as available” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

1 Accounts Online Ltd accepts no responsibility for any loss, financial or otherwise, resulting from the content of our website.

In no event will 1 Accounts Online Ltd be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortious action, arising out of or in connection with the use of this website.

Use of this website constitutes your acceptance of these terms and conditions, which take effect immediately on your first use of the website.

1 Accounts Online Ltd  reserves the right to change these terms and conditions at any time by posting changes online.

1 Accounts Online Ltd is not responsible or liable for the content of any external websites linked to from this site.



This Policy explains how 1 Accounts Online Ltd  uses information we collect and how you can limit our use of that data.

• We do not collect personal information ie. Name or Address by automated methods. If you choose to supply us with your name and email address to make an enquiry, we will use this data to follow up your request for information.

• We do collect information (that does not identify you) to evaluate our site and ensure that it performs appropriately.



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Our Full Privacy Notice


At 1 Accounts Online Limited we are entrusted with a large amount of personal data to store for our clients. It Is important to us that our client’s data is kept safe under our protection. HMRC guidelines state that by law we must store any data that relates to our client’s accounts for 6 years. After 6 years it is our obligation to delete any data relating to that client. For new and existing clients, once a proposal is signed, 1 Accounts are given permission to store any personal data that is required to complete the relevant work. All our software is in the cloud and so each piece of software is GDPR compliant. Please read the rest of the document for more information, if you have any questions please email or phone 01440 844986.

Who we are?

1 Accounts is a family run small business. Our data controller is Jade Donno. Jade can be contacted via email on or via telephone on 01440844986.

What information do we collect?

At 1 Accounts we collect a variety of data. When a Client signs our proposal, this gives us permission to store any neccessery data. Information is requested via an encrypted form, using Jot Form. Any additional information is then requested via encrypetd email, using Karbon.

Listed below is the data we always request:

  • Full Name
  • Date Of Birth
  • Business Name
  • Trading Name
  • Postal Address
  • Phone number
  • Email Address
  • Registered Office Address
  • Trading Start Date
  • Business Type
  • Year End
  • VAT Number (if applicable)
  • Government Gateway Username and Password.
  • PAYE Reference (If applicable)
  • Bank Provider
  • Account Number and Sort Code
  • Registered Number
  • Tax reference
  • A utility bill
  • A copy of passport
  • Bank Statements

How do we use personal information?

1 Accounts use personal information for a variety of different reasons. Please see the most common reasons below:

  • Account set up and administration
  • Delivering marketing and events communication.
  • Internal research and development purposes
  • Internal work flow purposes
  • Providing relevant services
  • Legal obligations
  • Meeting internal audit requirements

What legal basis do we have for processing your personal data?

As an accounting practice we have the legal obligation to store any data that helped us complete our clients accounts. This must be stored for a minimum of 6 years. No data will be stored if we do not have a signed proposal. If a client terminates their contract and wishes for their data to be removed, legally we cannot remove any data that relates to their accounts. This data will remained stored on Karbon, Tax Calc, Practice Ignition, HMRC & Companies House.

When do we share personal data?

1 Accounts Online Limited always treat personal data confidentially. Please see listed below the companies below that we may have to share your personal information with:

  • HMRC – To file accounts etc.
  • Companies House – To register companies
  • The Police – For any legal obligations
  • A specific mortgage provider – If applying for a mortgage
  • Sage One – To set up an account
  • Xero – To set up an account.

All these companies use either secure online portals or postal services  to ensure the data is handled in the most secure way possible.

Where do we store and process personal data?

The majority of 1 Accounts Online Limited’s data is stored online, however we have the following procedures in place for storing personal data within the office.

  • Confidential post and/or hard copies of information is scanned and filed on Onedrive. This is then put in our confidential waste bin.
  • Confidential waste is inserted into a allocated bin. This is then taken via Doxbond to be shredded and disposed of.
  • If un-maned the office is locked.
  • In the case of having to store a physical document, this is stored and locked in a drawer or cupboard. All of which have their own keys and locks.
  • Each member of staff has their own Surface Book pro. These are protected via facial recognition and taken home over night.
  • Each member of staff has their own iPhone (models vary). These are all protected via finger print and passwords. These are taken home over night.

How do we secure personal data?

1 Accounts Online Limited store data online through a variety of software. Please see listed below what software we use, why and their own Privacy Policy.

How long do we keep your personal data for?

We legally have to store any data relating to our clients accounts for a minimum of 6 years. From the point of termination we will delete any data that was for internal use only. Then we must keep any data that helped us completed the job required for 6 years. After 6 years a notification will be sent and all data removed from karbon, Onedrive & Tax Calc We cannot remove data from HMRC or Companies house.

Your rights in relation to personal data

Under GDPR you have the right to control your data. You have the right to:

  • Access any personal information if requested.
  • Restrict us to use any personal information.
  • Register a complaint with the Information Commissioners Office.

Restricting us to use data may cause problems in completing the work. However we will leave a note on Tax Calc to not use this particular piece of data. If access to data is required, this can only be the individuals data. Any data regarding another individual will require written consent.

If asked to delete data, this may not be possible due to our legal obligation to store data for 6 years.

How to contact us?

If you have wish to have your data removed or have any questions you can contact us in the following ways:


POST: Rubine House, Manor Road, Haverhill, Suffolk, CB9 0EP

TELEPHONE: 01440 844986

Fixed fee, multi-award winning online accounting services for businesses.