Month: June 2022

How to encourage reluctant staff to return to the office

Posted on | by Jade Donno

Since the government advice to work from home was lifted earlier this year and employees have been making their way back into the office, it seems some employees are more enthusiastic than others. How do we encourage our reluctant staff members to return to the office happily, rather than handing in their resignations?

Throughout this article, we will explore the various incentives and business adaptations you can make to encourage your employees to come back to the office:

1) Outline your operational requirements

Many businesses have started adopting a hybrid business model as they combine all the best bits of on-site and remote working! Flexible schedules, greater work-life balance, and fewer expenses are just some of the positives for both employers and their staff!

However, before you can embrace this new business model, you need to hash out the non-negotiable requirements for running your business. For example:

  • The minimum amount of on-site hours per staff member per week.
  • Whether there are any extenuating circumstances that overrule these mandatory hours.
  • Your core office hours.
  • How often your entire team needs to meet in person.
  • What resources your staff will need to work remotely.

2) Speak to your staff

Some employees will be more eager to return to the office than others – that’s just a given. Talking to the more reluctant team members and asking them what they want might give them the encouragement they needed.

By conducting surveys and organising group sessions, you can start finding solutions to satisfy your staff members, improve engagement and protect your retention rates.

3) Offer them incentives

 No one wants to spend their days in a dull, drab office. So it’s your responsibility to make your office an attractive and exciting place to be!

Here are some suggestions to help you spruce up your space and incentivise your employees:

Redecorate your office space – a lick of paint can go a long way.

Provide on-site catering – seriously, save your staff from those stale sandwiches.

Invest in new equipment – try upgrading your dated tech and replacing old furniture.

Offer corporate discounts – predominantly for nearby locations like gyms, coffee shops or food establishments.

4) Accommodate ALL of your employees

When making decisions about your business, it can be easy to focus on the wants and needs of your front runners and management team. The trouble is that this approach is far from inclusive.

It is our priority as business owners to continually promote inclusivity and diversity. So make sure you’re accommodating the needs of ALL your employees – especially those who are underrepresented in professional settings, including people of colour, disabled individuals and women.

The future is flexible!

After two years of working at home, it’s no wonder some staff members are reluctant to give up their home comforts. Instead of demanding that everyone must return to the office, show some compassion by trying to reach a compromise.

Flexible working offers many benefits for both you and your employees – so give it a try! It could be the answer to unlocking a more efficient and engaged team.

Flexible Working: Moving from a time-based approach to an outcome-based approach

Posted on | by Jade Donno

Flexible working isn’t new. In fact, research shows that many of us (87%) wanted to work on a more flexible basis in 2018 and 2019. What is new, however, is the many businesses that have continued to adopt either completely remote working or a hybrid model since the pandemic transition.

They have continued to work this way as flexible working results in a better work-life balance, higher productivity, increased motivation, and reduced staff turnover. Not to mention that it’s an employee’s market right now, so many businesses will need to offer flexible working to compete for talent!

While an outcome-based approach leads to these benefits, it is a steep learning curve. Primarily having to change leadership styles and learning to trust that work is getting done. It is doable however. Here is how to make flexible working work for you and your business.

How to successfully implement flexible working

  1. Make sure that employees have the right technology and tools – we’re not just talking about laptops and phones. To support flexible working, you also need to deploy tools for chat, video and virtual meetings as well as integrating company systems, intranets or social platforms.
  2. Ensure that your employees have the necessary training –you need to make sure they have the resources and training so that they can use any new software effectively.
  3. Change your management style – you need to take a more ‘coach-like’ approach and let go of control. Train and support your employees and delegate authority as well as tasks.
  4. Communicate more frequently – this is essential for building trust and relationships and to minimise misunderstandings. The more you can encourage collaboration and team involvement, the better.
  5. Celebrate successes – positivity is key when working from home so make a point of celebrating individual and team successes. It does wonders for self-motivation.
  6. Give your employees more support – some employees may have difficulty managing their workload with their family and other worries, especially if they are going through some personal difficulty. Bear this in mind and actively help them with their work-life balance.

How to move to an outcome-based approach

  1. Start with the overall business vision and direction – when working virtually, it’s important to communicate the overall vision to your employees. Everything flows from this vision, so keep coming back to it.
  2. Define high-level business outcomes – next, you should communicate the key business outcome that you are all aiming to achieve. It’s more effective if this outcome reflects the value that your work delivers.
  3. Help each employee define their own specific outcome – this is essential for remote working! If every individual knows their specific outcome that they are accountable for and how that relates to the bigger picture, it drives them to achieve it.
  4. Measure performance differently – you will need to use a project management tool to review team activity regularly. You can also distribute employee surveys, monitor and evaluate certain metrics or have regular check-ins with each employee.

These tips will ensure that your business continues to grow and thrive along with your employees, who will be happier and healthier as well.

How to increase your business capacity without breaking the bank!

Posted on | by Jade Donno

Winning new clients should be an exciting part of growing a business. And yet, due to the current climate, this rising demand is often met with limited resources and labour shortages.

Throughout this article, we’ll explore how outsourcing and offshoring can help you increase your capacity without breaking the bank!

What is the difference between Outsourcing and Offshoring?

Outsourcing is when a business hires a third party to perform tasks in order to improve efficiency and cut back on costs. Think of this as hiring freelancers.

Offshoring, however, is when a business bases some of its in-house operations overseas. By moving entire processes overseas (i.e. manufacturing or customer services), they’re able to source cheaper labour and gain access to a much larger talent pool.

Both options serve as a cost-effective solution to labour shortages and fulfilling increasing demands.

4 ways outsourcing can increase your capacity

Now that we understand what outsourcing and offshoring are, let’s explore how they can help your business increase capacity:

1. Expanding your skillset

We all understand the importance of identifying and remedying gaps in our workforce. However, hiring and training specialist staff comes at a cost. So, what’s the solution?

By outsourcing global talent, you’re able to employ highly skilled professionals for just a fraction of the cost. In turn, you can address any gaps in your workforce and leverage their talents to expand your services and attract new clientele.

2) Boosting Productivity

By assigning repetitive tasks to your external team members, you can save a lot of time otherwise wasted on labour-intensive, lower-value tasks. As a result, you’re able to boost your existing teams’ efficiency and engagement, scale your overall output and ultimately increase your capacity.

3) Facilitating 24hr operations

Many people are hesitant to outsource global talent because of the time difference. What they don’t realise is that this can actually work in their favour!

By outsourcing a global team, you’re able to extend your working hours and potentially operate 24-hours a day. In turn, you have the opportunity to accept a lot more work and expand your client basis. After all, you’ve practically doubled the number of hours in your working day!

4) Offering fast and flexible labour solutions

Labour shortages are placing a real strain on businesses at the minute. Thankfully, outsourcing provides a fast and flexible solution to this problem!

By hiring freelancers, you’re able to continue growing your business, fulfilling demand and satisfying customers. What’s more, these flexible contracts come with no strings attached, giving you the freedom to adjust your external team to match your capacity and workload.

Expand your team to increase capacity

Instead of surrendering to your current circumstances, try expanding your horizons by outsourcing global talent.

Outsourcing allows you to scale your business, increase your clientele and reach your highest potential – all for a fraction of the price of hiring internally.

So what are you waiting for? Offshoring could be the beginning of your global enterprise!

Why sole traders need a separate bank account

Posted on | by Jade Donno

If you are just about to become a sole trader, or have been one for a while, you might be wondering whether it is worth getting a separate bank account for your business. There is no legal requirement for sole traders to have a separate bank account for their business unlike Limited Companies which are required to do so. This is because HMRC views Limited Companies and the Directors as separate legal entities, whereas sole traders and their businesses are viewed as the same. Therefore a Limited Company is required to keep its bank accounts separate from the personal accounts of the directors. For more information about the differences between these two business structures read our blog.

We usually recommend that all of our sole trader clients get a separate bank account for their business. Here are some of our reasons:

1) It makes your accounts more accurate

Having a separate bank account for your business income and expenses has the obvious advantage of being able to keep any other income and private expenses separate. This will stop any chance that they could become mixed up or confused which will in turn ensure that your bookkeeping and accounts are accurate.

2) It stops you missing anything

Similarly, if all of your business expenses are in one account then you know you will not miss anything. It can be very time consuming to go through your personal account and pick out the transactions that relate to your business, so with a separate account you (or your bookkeeper) will not have to do this!

3) It helps to keep your numbers up to date

If you have your accounts separate and your bookkeeping up to date then you will have a better overview of how your business is performing.

With a personal account, you may not be able to get as clear a view of what your numbers are which could lead to making incorrect business decisions.

4) It makes HMRC inspections easier

In the event that you get an inspection from HMRC, the first thing they will look at is your business account. This means that you won’t have to hand over your personal bank statements to them in the first instance. This process is likely to be a lot more straightforward if HMRC only have one bank account to look through.

5) It makes bookkeeping in Xero easier

We can set your Xero up so that it has a bank feed running to your sole trade bank account. This will mean that we won’t see your personal transactions or need you to send in bank statements for any other account. This could also save you money as our bookkeeping service includes up to 50 transactions per month. Using a personal account is likely to put you over this!

We recommend…

Some banks may charge a monthly fee for a business bank account. You don’t necessarily need to have a specific business bank account set up, however some banks do specifiy in their terms and conditions that you cannot use a personal account for “business use”.

Some banks however do specific bank accounts for sole traders, and don’t charge a monthly fee! We particularly like this one from Starling Bank https://www.starlingbank.com/sole-trader-bank-account/

(We are not affiliated with Starling Bank)

As you can see, it makes so much sense to keep a separate bank account for your sole trade business. It will save you & your bookkeeper time and hassle and make sure that you don’t include or miss anything important from your accounts.

Why knowing your numbers is important

Posted on | by Jade Donno

Every Sunday, Paul reads The Sunday Times to keep up to date with current affairs and to read the great reports in the business & money section.

In his column, Julian Richer of Richer sounds talks about the importance of knowing your numbers and taking an interest in the bookkeeping and accounting side of your business as well as the selling.

On a recent team meeting, facilitated by Heather Townsend of the Accountants Growth Club, it dawned on us that very few clients actually go into their accounting software, study the reports, and ask questions on a regular basis. We are now spending extra time explaining things like profits and balance sheets.

One of our long-established clients used to regularly ask us questions regarding overdrawn director’s accounts, why they didn’t have any cash in the bank, and if they were really making a loss. They joined our successful business growth plan and we explained how a balance sheet works and the impact of stock on the profit and loss account. We discovered that a lot of time was spent on R&D and a lot of stock had never been counted, especially if it was fully assembled.  By understanding how it all worked fully and how to run off the reports this business owner will have a much better understanding of their business.

The article in the Sunday Times by Julian Richer does a great job of illustrating just how important it is to know the broader financial details of your business and not just your turnover. It is also important to understand your profit, KPIs, and your balance sheet!

We are committed to trying to help our clients have a better understanding of their numbers as it can really help with making decisions to do with their business and improve cashflow. We offer all new clients training on their accounting software so that they have a basic understanding of how it works, and we regularly publish blogs on a huge variety of topics so that our clients are able to educate themselves even when we are not available.

Help your employees prioritise self-care

Posted on | by Jade Donno

Self-care is arguably more important now than ever before, with the pandemic & cost of living crisis causing stress levels to reach new heights. If you want your employees to be at their best, this means that you need to start encouraging employees to focus on their self-care. If you don’t, you will have a very stressed and burned out workforce who will turn to negative behaviours to cope.

Why the need for self-care?

People are suffering from stress and burnout and it doesn’t seem to be dissipating.

  • A survey by the University of North Carolina Chapel Hill and Harvard Medical School found that 55% of respondents said they were more stressed in May 2020 than they were in January.
  • According to mental health charity, Mind, the Office for National Statistics revealed that depression rates doubled during the pandemic (in June 2020, 2% of adults experienced depression in that month alone compared to 9.7% of adults who experienced it between the period of July 2019 to March 2020).
  • A Korn Ferry study revealed that 73% of American professionals were feeling burned-out and the top reasons cited were no separation between work and home and unmanageable workloads.
  • Older research also commissioned by Mind found that 57% of the people surveyed drank alcohol after work to cope with stress. In addition to this, 28% said they smoked cigarettes, 16% took prescribed sleeping aids, and 15% took antidepressants.

As you can see from these statistics, employees are not coping with the constant stress and strain that has been the past 2 years; such a situation is unsustainable. To prevent it from getting worse and to nurture the health of both your employees and your business, you need to promote self-care and proper stress management techniques as part of your culture.

8 ways to encourage self-care

  1. Understand your employees’ needs – discuss self-care with your employees and ask them what they want or need. How can you help them create a better work-life balance? Which elements of their work do they love and what to do more of? Are they struggling with something that you can help them with e.g. prioritising their work to reduce anxiety?
  2. Make the effort to meet physically – especially with staff members who are working from home or hybrid working, make sure you meet up with your employees for a physical one-to-one. A cup of coffee or a walking meeting can do wonders.
  3. Practice what you preach – whatever you are promoting as self-care, make sure you are leading by example! It could be properly switching off at the weekends, walking during your lunch break, meditating in the mornings, eating healthily or getting a good nights sleep for a few days in a row. Whatever you’re doing, schedule self-care into your calendar, share your efforts, encourage and motivate people to get involved and be their inspiration.
  4. Encourage them to write their to-do list the night before – writing lists helps reduce anxiety, so if this is done the night before, we can sleep better and wake up raring to go. Encourage your employees to do this. It not only helps with productivity but also facilitates better prioritisation and focus.
  5. Actively help individuals with time and stress management – a big source of stress for many workers is not having time to do everything they need to. As we all know, this is usually due to poor time management rather than not having the time in the first place! To help your employees work more effectively, give them the information and tools they need to succeed. (e.g. ever heard of The Pomodoro Technique?).
  6. Offer flexible hours and/or an outcome-based model – to facilitate a better work-life balance, give your employees the chance to create their own flexible schedules. If you do this and set clear goals and KPI’s for what they need to achieve, you will see an improvement in productivity and job satisfaction.
  7. Remind your employees to use their benefits – do you offer your team flexible working hours, discounted gym memberships, a study allowance or any health-related benefits? If there is something that could help them relax, develop and re-find their mojo, you need to motivate them to take advantage of these benefits. Even if it’s just taking the afternoon off to recharge!
  8. Always show your appreciation – acknowledging employees and their accomplishments and showing them how much you value what they do can seriously help with productivity and motivation. We all know how much of a difference it makes when someone gives us a job well done – it lifts our spirits and makes our week. Self-worth is a big factor when it comes to stress, anxiety and general mental health, so make sure to recognise your employees and their efforts as much as possible.

Your employees are your greatest asset!

Employees are the life force of your business. They are the foundation, the cogs in the machine, so you must take care of them. If you don’t, cracks will form! Start investing in self-care now and you’ll see that your team, and your business, will be far stronger and resilient in the long run.