While sometimes it’s necessary to take on clients at a lower price than we want – especially when we are building a portfolio – it is not a strategy that will help us grow our business in the long term. What will help us grow the business that we want and in the direction that we want, is to win the right types of clients at the right price. Clients who value our service and will pay what it is worth.
Are you struggling to land clients at the right price? Chances are, it might be something that you are doing (or not doing), so here is how to rectify that.
If you’re not currently doing the following during your sales process, start implementing these now.
Do – make it easy for the prospect to book a call
This is such a simple thing to do, yet it has a massive negative impact on your ability to win more clients if you don’t. Make it easy for your prospects to book a call with you and they will.
Do – understand the emotional drivers of the prospect at the start of the fact-find
95% of our purchase decision-making takes place subconsciously, so by identifying what the emotional drivers are for your prospect, the better you can empathise with them and position your firm as their solution.
Do – set up a follow-up meeting
You don’t want to leave your prospect wondering if they’ll hear from you. Email them letting them know what they need to do and when they need to respond by if they want to proceed, or the next action if not.
Do – sign them up and onboard them (or put them back into the sales funnel)
Many accountants don’t put unconverted leads back in their sales funnel and that is a big mistake. We need to nurture leads into customers over time, and these are contacts who are interested and see the value of your service! You need to stay in front of these warm leads until they are ready to buy.
If you’re currently doing the following during your sales process, stop it!
Don’t – skip the pre-qualification meeting
The aim of the pre-qualification meeting is to fully vet the opportunity and make sure that it ticks all of your boxes. Don’t be tempted to skip it! Get the prospect to fill out a questionnaire and charge for an initial meeting. This will help you to determine fit and to evaluate whether there is a real opportunity.
Don’t – do the new business meeting if the prospect hasn’t sent you the information you need
You can’t show the prospect that you fully understand their needs and challenges if they haven’t sent you the information you need, so don’t go ahead with the meeting. You need this information to convert them, so don’t waste everyone’s time if you don’t have it.
Don’t – take too long to get a quote to the client
If you take too long to get a quote to the client, you run the risk of losing them altogether. Don’t do this. Avoid frustrating the prospect by providing them with a quote swiftly after you have buttered them up.
Don’t – use the proposal document as options to the client